According to the Law of Withdrawal, you will as a consumer have the right to regret your purchase within 14 days after you received the goods. The right to withdraw applies only if the products and the original packaging are not damaged after the return. The refund will normally happen 14 days after we received and verified your return. You are responsible for the risk and cost of returning the products. Please send the products in its original packaging, with good wrapping. Returns that are sent by COD (cash of delivery) will not be picked up. Remember to attach proof of your purchase together with a completed “rights of withdrawal” form. You will find a link to print the “rights of withdrawal” form further down on this page. Due to environmental considerations we no longer send the "rights of withdrawal" form with all orders, so we kindly ask you to print it from this page should you want to return any purchase.
If the reason for returning is error(s) with the products, please specify a description of the error(s). If the reason of the return proves to be error(s) with the products, you will get a refund of your returning costs.
L´Occitane Norge AS – Østbanehallen
Jernbanetorget 1, 0154 Oslo